FAQS
Can your products be customized to fit pools that have unique designs?
Yes. Our products can be tailored to fit the shapes and elevations of different pools. The products you receive are based on a careful inspection of your swimming pool setting.
How long does it take to dismantle a removable fence surrounding a pool?
Removal time depends on the number of fence panels that comprise the fenced barrier of the pool. Most installations can be dismantled within a few minutes and easily stored nearby.
Can installing a removable pool fence lower my homeowners insurance?
No. The portion of the insurance premium that is apportioned for a pool is not reduced by installing removable or permanent pool safety equipment. However, using one of our removable pool fences, pool safety nets, or pool safety covers may keep your premium from rising by helping to prevent a serious accident that could lead to a higher insurance rate. Always check with your carrier to see what their policy is with regard to pool safety barriers.
Why choose a pool safety net instead of a pool safety cover, or vice versa?
Pool safety nets and covers are both designed to help keep someone from entering the water unattended. However, pool safety covers also help keep the water free of debris. If you simply need to prevent your child, a pet, or a loved one living with a disability from falling into the water, a pool safety net should work fine. If you need to deter these accidents while keeping your pool from gathering unsightly debris, using a pool safety cover or a net in combination with a leaf pool cover will address both needs.
Can a leaf pool cover serve the purpose of a swimming pool safety cover?
No, although a leaf pool cover overlays the surface of a swimming pool, it is not designed to withstand the weight of a person crawling or walking across its surface. If you need to prevent both water accidents and debris accumulation, applying a leaf pool cover on top of a pool safety net is a good option, or consider using a pool safety cover instead.
Are pool safety nets or safety covers made to keep animals out of the water?
While safety nets and covers are designed and tested for child safety, in some cases a net or cover can assist with preventing access to the pool. Many people choose to install a pool safety net or pool cover to keep animals like medium/large dogs, ducks, raccoons, etc out of their pool. It can depend on the animal and their determination to get into the pool. Net squares measure 3-1/2 inches by 3-1/2 inches and would not be recommended for small animals.
Are your pool fencing and pool covers designed to be used in all seasons?
Yes. Our products are made from materials that are resistant to practically any seasonal weather condition. You can use our fencing and covers in spring, summer, fall, and winter.
Does your business offer products and service to public swimming pools?
Yes. Although our customer base is primarily comprised of residential clients, we also supply products to public and residential community pools.
What is the pool fence warranty?
This warranty applies exclusively to the removable mesh pool fence and its original components. It covers manufacturer defects in materials and workmanship when the pool fence is installed, used, and maintained properly and in accordance with the provided installation instructions.
This warranty does not cover damage resulting from anything other than normal and proper use of the pool fence, including, but not limited to, improper installation; misuse or abuse; accidents; improper handling or storage; failure to properly maintain the fence; damage caused by wind, storms, fire, flooding, earthquakes, or other acts of nature; damage caused by pets, animals, or rodents; unauthorized modifications or alterations; or damage to the finish or appearance of the fence.
Warranty coverage begins on the original purchase date and after payment has been made in full. Coverage applies for the lifetime of the pool fence while it remains under the ownership of the original purchaser. This warranty is non-transferable and terminates if the property or pool fence is sold or ownership is otherwise transferred.
A Safe Pool makes no other express or implied warranties regarding the pool fence, including warranties of merchantability or fitness for a particular purpose, except where such warranties cannot legally be excluded. No person, dealer, installer, or representative is authorized to make or provide any additional warranty on behalf of A Safe Pool.
To qualify for warranty consideration, the pool fence or affected component must be inspected by A Safe Pool or an authorized representative. Proof of purchase is required. If a warranty claim is approved, A Safe Pool will repair or replace the defective pool fence component with a new or comparable component at no charge for the replacement product. Installation or service labor may be subject to an additional fee.
If the pool fence or component does not qualify for coverage under this warranty, A Safe Pool will not be responsible for associated costs or expenses, including, but not limited to, shipping or freight charges, labor or installation costs, or incidental or consequential damages.
IMPORTANT: This warranty applies to the physical pool fence product only. A removable mesh pool fence is one layer of protection and is not a substitute for responsible adult supervision. A Safe Pool does not warrant or guarantee that the pool fence will prevent all access to the pool area, accidents, injuries, or drowning.
Removal / Reinstall Process
How to Get Your Gate Back in Alignment with A Safe Pool
Latches can occasionally become misaligned due to weather, normal use, or fence removal. In this video, we’ll show you how to properly adjust the latch both vertically and horizontally to restore proper alignment and ensure smooth operation. ALWAYS check your gate and make sure it is latching properly.
